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Installing Configuration Manager 2007 : ConfigMgr Service Manager

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1. Preload Package Tool

Another useful tool is the Preload Package tool, also known as the package loader tool. This tool allows you to manually copy compressed Software Distribution package source files to the new site. You can also use the tool to import the package properly into ConfigMgr at the remote site. You can download the Package Preload tool from Microsoft’s download site at http://www.microsoft.com/downloads (search for PreloadPkgOnSite.exe).

2. Troubleshooting Site Installation

Troubleshooting site installation may appear overwhelming at first, but take your time and go step by step to identify problems. Keep in mind that first you have a site installation, and then component installation/configuration. Almost all site installation information will appear in the logs on the root of the system drive, namely ConfigMgrPrereq.log, ConfigMgrSetup.log, and SMS_BOOTSTRAP.log (this appears on secondary site installations when initiated from its parent site). Install the ConfigMgr toolkit prior to site installation. Open Trace32.exe from the toolkit to associate .log files with Trace32. Trace32 makes ConfigMgr log files easier to read.

Always verify prerequisites using the latest information from Microsoft. You can find this information in the release notes of the installation media and updated information with service packs and R2. If you are able to access the ConfigMgr Admin console, navigate to System Status -> Site Status to review site component information. SMS Executive is a good place to begin.

3. ConfigMgr Service Manager

Depending on the specific components installed on a server, there may be as many as nine different Windows services running specifically for ConfigMgr 2007, with many threads running under those services. The ConfigMgr Service Manager, installed as a tool with Configuration Manager 2007, enables you to manage all services and each thread in those services independently.

Perform the following steps to access the ConfigMgr Service Manager:

1.
Expand the Tools node in the ConfigMgr console.

2.
Right-click ConfigMgr Service Manager.

3.
Select Start ConfigMgr Service Manager to open the ConfigMgr Service Manager console.

The ConfigMgr threads are grouped by components and by servers:

  • If you have only one server supporting all site roles, the list of components will look identical.

  • If you are using multiple servers to distribute the components, the Servers view may provide additional functionality for you.

Clicking the Components node provides additional detail about each component (or thread) for ConfigMgr. Figure 1 shows components in the BXL primary site.

Figure 1. ConfigMgr Service Manager

Each component listed in the Service Manager has either a green arrow, red box, or an empty circle to its left. When you first open ConfigMgr Service Manager, it displays only empty circles. Here are some points to keep in mind:

  • To query a component, right-click the component on the detail pane and select Query to see the current status of that component.

  • To query all components, right-click a component and then choose Select All. Right-click again and select Query to see the status for all components. When querying all components, you may wait several minutes for the results to display.

After querying a component, you can right-click to start, stop, resume, or pause the component. After you click one of the actions, you just requery the component to display the current state. ConfigMgr generally does a great job of managing the components required for the site to run properly. It is only necessary to adjust components when troubleshooting your site. As an example, you may find that the Discovery Data Manager log (ddm.log) is reporting errors reading discovery data, but the files are processed from the inbox (\inboxes\auth\ddm.box) so quickly that you are unable to inspect them. To disable this process temporarily, stop the SMS_DISCOVERY_DATA_MANAGER thread using ConfigMgr Service Manager. After inspecting the files, restart the thread.

Tip: Managing Components (Threads) Using the Registry

Microsoft recommends using ConfigMgr Service Manager to manage the ConfigMgr components. If you are unable to open the ConfigMgr console, you can use the Registry to manage the ConfigMgr threads. On the site server, run Regedit (Start -> cmd, and then type regedit). Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SMS_Executive\Threads and select the thread you wish to manage.

As an example, select SMS_Despooler. You can see the current state and startup type. To stop the thread, simply change the value of Requested Operation from None to Stop. Refresh the Registry key information and, in several seconds, you will see the Current State has changed from Running to Stopped, and the Requested Operation is reset to None. To restart the service, change the Requested Operation value to Start.


Another important feature in ConfigMgr Service Manager is the Logging property for each component. By right-clicking and selecting Logging on a specific component, you can enable or disable logging, specify the path and filename for the log, and specify the maximum log size (in MB).

Highlighting multiple components and right-clicking Logging allows you to configure the properties for multiple logs at the same time. Exercise caution, because you may inadvertently specify the same log filename for multiple components. Although supported, this may cause confusion when troubleshooting.

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